Your introduction. Our specialist desk.
From the day you sign on, to the day the deal settles and your fee lands — here’s what happens, in order, and what you do at each step.
Onboarding
Live in about five business days.
Once you’ve decided on a tier and signed the MoU, the build runs in parallel — your branded tools, your sending domain, your partner portal. You stay involved at the points where your judgement matters and stay out of the rest.
- Day 0 · same day
Discovery call (15 minutes)
A short call to confirm tier (referrer / co-branded / whitelabel), tool set, asset focus, and what your existing client communication looks like. If you’ve already shown us a website and a few sample emails, this can be a five-minute call.
- Day 1
MoU drafted and sent
The Memorandum of Understanding goes via DocuSign. One signature. Plain English. It sets out your tier, the referral fee structure, payment cadence, and what we each do at each step.
- Days 1–4
Tools built
Your branded finance page, calculator, lead form, pop-out widget and EDM template drafted and reviewed. We send screenshots and live preview links as we go — you give feedback at each milestone, not at the end.
- Day 5
Go live
Tools deployed to your domain (or ours, on a sub-domain, depending on tier). Your partner portal is provisioned with your login. Your unique referral link and QR code are live.
- Day 6–10
First campaign approved + sent
The first branded EDM goes to a segment you pick — usually 50–200 existing clients. You see the responses land in your portal in real time. Most partners settle their first deal in week 2 or 3.
When a lead comes in
From enquiry to settlement.
This is the part you don’t need to do. We pick it up the moment a lead lands, and we keep you in the loop without putting it on your desk.
- T+0 seconds
Lead lands
Client fills your branded form (or clicks your EDM, or scans your QR). The lead routes straight to our CRM, tagged with your partner ID so it’s tied to you.
- T+60 seconds
Auto-response goes out
SMS hits the client’s phone: “Hey [First Name] — it’s the finance desk at [Your Business]. Got your enquiry, we’ll call you shortly.” You get a notification too — your dashboard updates in real time.
- T+5 minutes (business hours)
We call the client
A specialist from our desk calls the client to qualify the deal. Usually a 10-minute conversation. Asset, ticket size, structure, lender preference, timing.
- Day 1–3
File built and submitted
Privacy form, supporting docs, lender chosen, application submitted. You can see the deal at every stage in your portal — pipeline, status, notes.
- Day 3–10
Approved and settled
Lender approves, customer signs, asset is funded. Average settlement time on a clean equipment finance deal is 5–7 business days from first call.
- Day +2
You’re paid
Within two business days of settlement, your referral fee lands in your nominated bank account. Payment reference + deal summary appears in your portal’s income tab.
What you do vs what we do
A clean split.
No grey areas. Your part of the deal is the relationship. Our part is the file.
You do — the introduction
Send the email. Hand over the card. Mention finance at renewal. Tell your accountant client that this is a referral arrangement and the call’s from us.
We do — the credit work
We qualify the client, pick the right lender, handle the application and all the paperwork, and see it through to the money landing. Every licence and obligation sits with us.
You see — every deal in your portal
Real-time pipeline. Status of every referred deal. Earnings tally. Monthly payment history. Branded sending performance.
You own — the client relationship
The client stays your client. We handle their finance, you handle their accounting, broking, or sales. Cross-channel coordination via the portal so neither side steps on the other.
The honest part
When a deal doesn’t settle.
About one in five enquiries doesn’t settle. Asset wasn’t a fit. Client got cold feet. Lender said no. Credit history surfaced something. Timing slipped. That’s normal — and it’s how we handle the un-settled deals that defines a real partner.
We tell you why. Without the names.
If a lender declines, we flag the deal in your portal with a category — credit, structure, asset, serviceability — but we never expose the client’s specific credit file. You see the pattern, the client keeps their privacy.
We re-engage at the right cadence.
If the client goes quiet mid-deal, we follow up — but not aggressively. After two attempts we pause and tag the lead for re-engagement in 60–90 days. You see it in your pipeline as paused, not abandoned.
If we can’t write it, we say so.
If a deal doesn’t fit our panel — overseas asset, exotic structure, sub-$30k ticket below our economics — we say so on the first call. We don’t shop the deal indefinitely. You and the client get the honest answer same-day.
If the client wants to pull out, they can.
Before signing, no penalty. We don’t lock clients into a process or pressure them. Some buyers go quiet at the last minute — we accept that and re-engage at the right time. No harm to your relationship.
Communication cadence
How you stay in the loop.
Three channels, calibrated to the moment. No notification spam, no daily digest fatigue, no silence either.
Portal · Live pipeline + status
Open it whenever. Every deal you’ve introduced, current state, last activity, next step. No login lag — under one second from click to dashboard.
Email · Approval, settlement, payment
Three triggered emails per deal — approved, settled, fee paid. Each one short, with a deep link to the deal in your portal. Optional weekly summary if you want it.
SMS / call · We reach out personally
When a deal needs your input — a structuring choice, a client question that needs a relationship answer, an unusual situation. A real call from one of our brokers, not from a notification system.
A worked example
Inside one of last quarter’s deals.
Anonymised but real. A civil contractor referred by an insurance broker, asset purchased, deal settled, fee paid. The full sequence — what we did, what the partner did, what the client experienced.
- Day 0 · 14:32
Client enquires via partner’s branded form
Civil contractor’s owner-operator filled out the finance enquiry form on the partner’s website. Asset noted, amount range estimated, partner_slug tagged in the hidden field. The form post fired five events simultaneously: HubSpot contact created, deal created, alert to our desk, SMS auto-reply to client, SMS alert to partner.
- Day 0 · 14:33
Client receives auto-SMS
“Hey [Name] — it’s the team at [Partner]. Got your enquiry about a CAT 308, we’ll give you a quick call shortly. If you’d rather text, reply here.”
- Day 0 · 14:38
Our broker calls the client
Six-minute call. Confirmed asset (CAT 308 mini excavator, ex-fleet from a dealer in QLD), confirmed deal size (~$112k purchase price), confirmed structure preference (chattel mortgage, 60-month term), confirmed business serviceability (3.5 years trading, two existing equipment loans servicing cleanly). Set expectation: approval within 24 hours, settlement within a week.
- Day 0 · 15:20
Partner sees the deal in their portal
Pipeline updates from “lead landed” to “in progress”. Notes from the qualifying call attached to the deal record. Partner texts the desk: “Solid client, been with us 6 years.” Useful context.
- Day 1
Application built and submitted
Privacy form signed via DocuSign, financials uploaded by client to secure portal, lender selected — a non-bank with appetite for civil contractors with a stable book, competitive on mid-size plant. Application submitted at 11:14. Pre-approval flagged within four hours.
- Day 2
Conditional approval
The lender came back with conditional approval, pending one recent set of business financials. Requested from the client at 09:00, received at 11:30, forwarded to the lender at 11:42. Status in the partner’s portal: “approved · awaiting docs”. Email auto-sent to the partner: “Your client’s deal is approved.”
- Day 4
Contracts signed, settlement scheduled
Lender contracts to client via DocuSign on day 3 evening, signed back day 4 morning. Settlement booked for day 5. Dealer notified to prepare the asset for collection.
- Day 5
Settled. Asset funded. Client picks up the machine.
Lender funded the dealer at 11:00. Asset released to client. Status in partner’s portal: “settled”. Auto-email to partner: “Settled — civil contractor deal · $112k · fee payable.” Total elapsed time: 5 business days from enquiry to settlement.
- Day 7
Fee paid to partner
The referral fee landed in the partner’s nominated bank account. Reference: deal ID + client surname. Email + portal entry confirms the payment.
Names and details have been anonymised. The deal, the timing, and the partner experience are accurate.
Ready to walk through it?
A 15-minute discovery call is the next step. We’ll come back inside one business day with your tier, your tool set, and a draft of what your branded finance page looks like.